Ecoute

[Consumer Intelligence Platform]

Know what people really say about your brand

Ecoute monitors social conversations, identifies emerging trends, and measures your brand health — so you can act on real consumer sentiment, not guesswork.

Overview
Last 30 days

Brand Health

+3 pts
Sentiment78
Share of Voice65
Mention Growth82
Engagement Rate71
Priority signal·2h ago

Sentiment drop detected on Reddit

Negative mentions spiked 24% in 48h around shipping delays.

47

mentions

124K

reach

-24%

sentiment

Related mentions

skincarejunkie424.2K views

Been waiting 2 weeks for my order. Anyone else having shipping issues with Glow & Co.?

honest_reviews1.8K views

Third delayed order this month — seriously considering switching brands.

Suggested action

Review shipping complaints

Respond to top-engaged negative mentions in your inbox

Go to Inbox

Live Signals

3 active
viral·6h ago

TikTok skincare routine going viral

Influencer @glowupqueen posted a morning routine featuring your Vitamin C Serum — engagement up 340% in 6h.

156K views24.5K likes892 comments
View
competitor·1d ago

Glossier announced new product line

New retinol serum launch generating buzz across Reddit and Instagram.

1.2K mentionsMostly positive
View
hashtag·2d ago

#CleanBeauty trending on TikTok

Hashtag reached 12M views this week — your brand mentioned in 4% of posts.

12M views480 brand mentions
View

Quick Actions

Respond to urgent items5
Review pending mentions47
Address product issues3
Export weekly report

Alerts

View all
Priority·2h ago

Sentiment drop on Reddit

Negative sentiment spiked 24% in 48h around shipping delay complaints.

Opportunity·6h ago

TikTok mention surge

Brand mentioned in 3 viral videos — engagement up 340%, potential UGC candidates.

Issue·1d ago

Competitor price cut detected

Glossier launched a competing serum at 20% lower price point.

Insights

View all
trend·2d

"Clean ingredients" surging

opportunity·3d

Untapped TikTok audience segment

consumer·5d

Gen Z preference shift to sustainable packaging

competitive·1w

Brand Y closing gap on perceived value

Top Performers

View all
Hydrating Day Cream SPF 30

Hydrating Day Cream SPF 30

1,204 mentions+12%
Vitamin C Brightening Serum

Vitamin C Brightening Serum

892 mentions+12%
Gentle Foaming Cleanser

Gentle Foaming Cleanser

567 mentions+12%

Needs Attention

View all
Retinol Renewal Night Cream

Retinol Renewal Night Cream

445 mentions-8%
Rose Water Toner Mist

Rose Water Toner Mist

312 mentions-15%
Niacinamide Pore Serum

Niacinamide Pore Serum

278 mentions-5%
5+

Platforms monitored

10k+

Mentions analyzed daily

<2min

Time to set up

24/7

Real-time monitoring

Features

From raw conversations to clear decisions

Ecoute turns scattered social chatter into structured intelligence you can act on — across every platform where your customers talk.

01

Multi-platform listening

Aggregate mentions from Reddit, TikTok, Instagram, X, and YouTube into a single view. No blind spots.

02

Brand Health Score

A 0–100 composite metric that combines sentiment, share of voice, momentum, and audience quality.

03

Product-level analytics

Track sentiment and mentions for individual products. See which items drive love or frustration.

04

Consumer voice analysis

Understand what your audience actually says — not just counts, but themes, emotions, and intent.

05

Competitive benchmarking

Compare your brand perception against competitors across every platform and metric that matters.

06

Actionable alerts

Get notified when sentiment spikes, a product goes viral, or a competitor makes a move.

[Early Access]

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